RBBC Complaints Policy

At Richmond Bridge Boat Club we are committed to providing a safe and enjoyable experience for all our members.  When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about anything to do with the club, or a club member whose conduct you do not consider to be appropriate, please contact us with the details.

Just complete the form below , which will then be forwarded to the appropriate committee member to handle your complaint.

What will happen next?

1 – We will send you an email acknowledging receipt of your complaint within 5 days of receiving it

2 – We will then investigate your complaint. This will normally involve passing your complaint to the most appropriate committee member to respond to what your complaint is about

3 – The appointed person will then contact you by email or phone to discuss and hopefully resolve your complaint. If required, a meeting will be arranged.

4 – Within 14 days of the phone call, email or meeting, the appointed person will write to you via email to confirm what took place, including his/her suggestions for resolving the matter, and any solutions s/he has agreed with you

5 – At this stage, if you are still not satisfied, you should contact us again for a review and we will arrange for the Head of Governance or Chairperson to review the decision and suggest any appropriate alternative action